Refund policy
Return & Refund Policy
At Isha Janhava , each product is made-to-order with care, crafted by hand, and created specially for you. Because of the personalized and artisanal nature of our products, we are unable to accept returns or offer full refunds under most circumstances.
1. Made-to-Order & Handmade Products
All our products are individually made upon receiving your order. They are handmade using traditional techniques and require time, effort, and craftsmanship.
For this reason, we do not accept returns, exchanges, or offer refunds once an order is placed.
We kindly request you to place your order thoughtfully.
2. Damaged or Wrong Product Received
We take great care in packaging, inspecting, and shipping your order. However, in the rare case that:
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You receive a damaged product
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You receive the wrong item
Please notify us within 48 hours of delivery by emailing us at ishajanhava@gmail.com & WhatsApp at +91 9732996869 with:
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Your order number
- Unboxing video upon receiving your order, starting from the exterior packaging with our shipping label visible
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Clear photos of the product received
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A short explanation of the issue
WhatsApp request is mandatory. After review, if the claim is approved, we will offer a 90% refund to your original payment method.
Note: Claims made after 48 hours of delivery will not be eligible for a refund.
3. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Items returned without prior email confirmation
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Orders placed incorrectly by the customer
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Delayed deliveries caused by shipping partners or incorrect addresses provided
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Slight color variations or minor imperfections (common in handcrafted item)
- Custom made products
4. Contact Us
If you have questions about your order or our policy, feel free to reach out:
📩 ishajanhava@gmail.com
☎ +91 9732996869
We are here to assist you with honesty and care.
* By placing an order with us, you agree to the terms of this Return & Refund Policy.”